Conditions of Use

For Online Orders (Download or Shipment)
Status: 04/2011

1. Scope of Validity
For the business relation between Strokes Publishing GmbH and the buyer, only the latest version of the following general business conditions at the time of purchase are valid.

2. Conclusion of a Contract
Your written order, your order via the online-shop, by telephone, by telefax or by e-mail is accepted if you do not send a cancellation to Strokes Publishing within two working days.
When you order products you have the right to cancel your order if the articles you ordered cannot be delivered within five working days. Please cancel your order in writing or by e-mail. Strokes Publishing has the right to cancel your order if Strokes Publishing is not in a position to deliver the products due to unforeseen obstacles although all possible measures to be able to deliver were taken and failed.
In case of downloads the contract is concluded as soon as you have selected a product and entered your customer and invoicing data by clicking on the button "send order" to confirm your order.

3. Shipment of Goods
In as far as there are no other agreements, the products will be shipped to the delivery address you have indicated. Your ordered products are packaged and made ready for shipment within 1 to 2  working days. Our standard delivery time within the European Union is between 3 and 4 working days and outside of the European Union 1 to 2 weeks.

4. Shipment Costs
For all product shipments to the Republik of Germany, Austria and Switzerland the shipment is free of charge.

For shipments to other foreign countries the following shipment costs are invoiced: to countries of the European Union: € 10, to countries outside the European Union: € 27,-.

5. Prerequisites for Usage for Downloads
In order to use our download language courses you must have a valid e-mail address and an adequate internet connection.

6. Technical Processing of Downloads
When you conclude a contract we send you an e-mail to confirm your order. You can download the language course directly after completing your order. Should transmission problems occur, you can download your product repeatedly.

7. Activation of the Software (Software - Key)
In order to be able to access all the functions of the software, you need to activate the software with an activation key, which you receive with the confirmation e-mail. Each purchased software can be activated on no more than 2 computers.

8. Prices, Payment and Deadline for Payment
The prices are all gross prices which already include the value added tax. More important for invoicing are the net prices. Slight rounding-off differences resulting from the calculation of the VAT may occur.
You have the choice of paying for product shipments or downloads either by money transfer, paypal or credit card.

9. Cancellation Right
Please read our special information about your legal Cancellation Right.

10. Warranty
Your are entitled to your legal warranty rights.

11. Data Protection
We save and process your data according to the effective data protection laws and treat your data highly confidentially. Please refer to our Privacy Statement.

12. Reservation of Proprietary Rights
The product remains the property of Strokes Publishing GmbH until full payment has been performed.

13. License Agreement
Please refer to our special document about the Right of Use.

14. Applicable Law and Final Clause
This contract is subject to Swiss law. In case single provisions of the contract including the business conditions are not effective or if the contract contains loopholes, all other provisions remain unaffected. Ineffective or omitted provisions are replaced by the corresponding national laws. Place of jurisdiction is Zurich.

We want you to be satisfied with our products and services! If it ever happens that our service fails, please contact us and talk to us. We will find a solution together:
 


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